🛡️ Responsible Gaming

9bat Responsible Gaming — Your safety is our priority

9bat believes gaming should be a source of enjoyment, not stress. Use our responsible gaming features to set your own limits and play in a safe environment.

Why is responsible gaming important?

Online gaming is an entertainment activity — but without proper awareness and limits, it can become a problem. 9bat always wants you to stay safe and happy.

Responsible gaming means using gaming as a form of entertainment — not as a way to earn money or escape from stress. At 9bat, we place the highest importance on every player's mental and financial wellbeing.

Millions of people in Bangladesh enjoy cricket betting, slot games, live casino, and card games at 9bat. Our responsibility to them is to ensure that gaming never harms their family, financial security, or peace of mind. To that end, we maintain multiple protective measures — from setting deposit limits to complete self-exclusion.

Remember: playing at 9bat is for those aged 21 and above only. We use strict age verification to prevent minors from accessing gaming.

Our protective features

9bat gives you full control — you decide how much you play and how much time and money you spend.

Deposit Limit Setting

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. If you want to increase a limit, it will take effect after a delay of a few days, giving you time to reconsider your decision.

Session Time-Out

Enable automatic logout after a set period of time. This will protect you from spending too much time on screen. You can choose any time-out from 24 hours to 6 weeks.

Self-Exclusion

If you feel gaming is getting out of control, use the self-exclusion feature. Request that your account be closed for a set period (6 months to 5 years) or permanently. No promotional messages are sent during self-exclusion.

Age Verification

9bat follows a strict age verification process. Those under 21 years of age are not permitted to create an account or play. Additional identity verification may be requested in cases of doubt.

Gaming History Review

You can view your deposit, withdrawal, and betting history from your account at any time. This will help you stay aware of your spending and make informed decisions.

24/7 Support

Contact us with any concerns related to gaming. Our Bengali-speaking support team is always by your side — via live chat or email.

Signs of problematic gaming

If any of the following signs appear in yourself or someone you know, seek help promptly.

Spending beyond your budget: A tendency to repeatedly deposit money or borrow money to game beyond your set budget.

Trying to recover losses: Continuing to play repeatedly in an attempt to win back lost money — this is known as "chasing losses" and is highly harmful.

Neglecting family and work: Neglecting responsibilities to family, friends, or work due to gaming.

Hiding gaming activity: Concealing gaming activity from family or being dishonest about it.

Experiencing anxiety and depression: Feelings of mental distress, anger, or depression after a loss.

Unable to stop playing: Being unable to quit gaming even when you want to, or repeatedly failing to do so.

Financial hardship: Debt, inability to pay bills, or difficulty meeting everyday expenses due to gaming.

Disrupted sleep and health: Not being able to sleep properly or a decline in physical health due to gaming.

Deposit and Withdrawal Limits Information

9bat has transparent financial limits in place to help you manage your gaming responsibly.

Item	Minimum Amount	Payment Methods	Time
Deposit	৳200	bKash, Nagad, Rocket, Bank Transfer	Instant
Withdrawal	৳1,000	bKash, Nagad, Rocket, Bank Transfer	5–30 minutes
Welcome Bonus	150% bonus on first deposit, up to ৳15,000		10x wagering

Your request to reduce your personal deposit limit takes effect immediately. Requests to increase a limit take effect after review.

How to self-exclude?

In just a few steps you can request a break or permanent closure of your account.

Log In

Responsible Gaming Section

Find the "Responsible Gaming" section.

Choose a Time Period

Select your self-exclusion period — 6 months, 1 year, 3 years, 5 years, or permanent.

Confirm

Confirm your request. Self-exclusion will take effect immediately and cannot be cancelled before the period ends.

If you have trouble with self-exclusion on the platform, contact our 24/7 live chat support or email us at [email protected]. We will take prompt action on your behalf.

9bat's commitment to responsible gaming

We are not just a gaming platform — we are committed to ensuring the wellbeing of our users.

Strict Age Verification

Age is verified at registration and again later if necessary. Those under 21 years of age have no access.

SSL Security

Your personal information and financial transactions are protected by SSL encryption. Fair play is ensured.

Awareness Messages

Awareness messages are displayed during gaming sessions encouraging regular breaks and staying within limits.

No Irresponsible Advertising

We do not run any advertisements that attract minors or present gaming as a way to earn money.

Support in Bengali

Our entire support team speaks Bengali. You can get help in your own language for any issue.

Fair and Transparent Rules

All rules regarding bonuses, wagering, and withdrawals are clearly published. No hidden terms.

Contact us for support

Gaming problems are a serious health matter. Do not hesitate to contact us or a professional support organisation.

9bat Live Chat Support

Our Bengali-speaking team is ready to serve you 7 days a week, 24 hours a day. Feel free to discuss any questions or requests related to responsible gaming.

[email protected]

24/7 Live Chat in Bengali

Professional Support

If gaming is becoming a problem for you or your family, seek help from a mental health professional. Consult mental health service providers and hospitals in Bangladesh.

Gaming problems are treatable — seeking help is a sign of strength.

Responsible Gaming Frequently Asked Questions

Here are answers to the most common questions from our users.

You must be at least 21 years old to play at 9bat. Age is verified during registration and identity documents may be requested if needed. Minors are not permitted to create accounts or play.

Log in to your account and go to the "Responsible Gaming" settings. There you will find the option to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you want to increase a limit, it will take effect after a few days' delay so you have the opportunity to reconsider your decision.

No, your account cannot be reactivated before the self-exclusion period ends. This break gives you a genuine opportunity to review your gaming habits and make the right decisions. Once the period ends, you may reactivate your account if you choose.

Self-exclusion can only be applied by the account holder themselves. However, if you believe someone you know is struggling with a gaming problem, help them get in touch with our support team. We handle such matters with sensitivity.

A time-out is a short-term break (for example, 24 hours to 6 weeks), after which the account becomes active again automatically. Self-exclusion is a long-term measure (6 months to permanent) that cannot be cancelled before the period ends. Choose a time-out for a temporary break from gaming, and self-exclusion for a long-term problem.

9bat's 24/7 live chat support team is always ready. We handle responsible gaming requests with the highest priority. If you need help setting up self-exclusion or a deposit limit, send us a message in chat — we aim to respond immediately.

Enjoy 9bat Responsibly

Let gaming be a source of enjoyment. Play within your limits and contact us whenever you need.

For ages 21+ only. Play responsibly.