9bat Privacy Policy — Your information is completely safe with us

9bat is a trusted online gaming platform operating for users in Bangladesh. By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy.

This privacy policy has been drawn up in accordance with the data protection regulations currently in force in Bangladesh. This policy applies to the 9bat website (https://9bat.cam) and all services included within it.

We believe that transparency and honesty are the foundation of a healthy customer relationship. We therefore commit to being fully transparent about how your personal information is collected, stored, used, and protected. If you have any questions about this policy, please contact us directly.

9bat collects various types of information that are essential for providing and improving our services. The different categories of information collected are detailed below.

2.1 Personally Identifiable Information

At the time of registration and for account management purposes, we may collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID card or passport number (when identity verification is required)
• Address and residency information

2.2 Financial Information

We collect the following financial information to process deposits, withdrawals, and transactions:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Other information related to payment methods

Note: We never store full card numbers or bank PINs. All financial transactions are protected by SSL encryption.

2.3 Technical Information

When you use the 9bat platform, we automatically collect certain technical information, such as:

• IP address
• Device type, model, and operating system
• Browser type and version
• Session duration and usage patterns
• Information obtained from cookies and similar tracking technologies
• Login time, location data, and network information

2.4 Gaming Activity Information

To ensure safe and responsible gaming and to improve the quality of our services, we also analyse information related to gaming usage patterns and behaviour.

9bat collects information in various ways. The main methods are outlined below:

3.1 Direct Provision of Information

You provide information to us directly when you fill in the registration form, update your account details, contact our support team, or complete the KYC (Know Your Customer) verification process.

3.2 Automated Collection

When you visit the website and use the platform, certain information is collected automatically through cookies, web beacons, and similar technologies.

3.3 Third-Party Verification Services

For identity verification and anti-money laundering (AML) compliance, we may use trusted third-party verification services. In such cases, only the necessary information is exchanged.

3.4 Cookies Policy

We use cookies to improve your browsing experience and maintain the functionality of the platform. Cookies are used for the following purposes:

• Managing sessions and maintaining login status
• Remembering user preferences and settings
• Analysing website usage
• Verifying security

You can disable cookies from your browser settings. However, this may affect some of the platform's functionality.

9bat uses the information we collect only for lawful and specific purposes. The main purposes for which we use information are outlined below:

4.1 Account Management and Service Delivery

• Completing registration and identity verification
• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Distributing bonuses and rewards
• Providing gaming services without interruption

4.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (preventing access for users under 21)
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

4.3 Customer Support

• Providing support via live chat and email
• Resolving complaints and issues promptly
• Sending important account-related notifications

4.4 Service Improvement and Personalisation

• Personalising the experience according to user preferences
• Supporting the development of new games and services
• Identifying and resolving technical issues on the platform
• Analysing and improving service quality

9bat does not sell or rent your personal information. However, in specific circumstances we may share your information with third parties. Those circumstances are outlined below:

5.1 Service Provider Partners

The assistance of certain trusted third-party organisations is used to operate our platform. These include payment processing services (bKash, Nagad, Rocket, banks), identity verification services, technical support providers, and game software suppliers. These organisations receive only limited information for specific purposes and are not permitted to use it for their own purposes.

5.2 Legal Obligations

We may be required to disclose information in order to comply with applicable laws in Bangladesh, court orders, or government directives. Such disclosure will be limited to what is legally required.

5.3 Protection of the Organisation

Information may be used to prevent and investigate fraud, illegal activities, or violations of 9bat's terms and conditions.

5.4 International Data Transfers

In some cases, your information may be processed outside Bangladesh. In such cases, we ensure that the information is handled under appropriate protective measures.

9bat has implemented industry-standard technical and organisational measures to protect your information. Our security framework consists of the following elements:

6.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Sensitive information stored on our systems is protected with strong encryption algorithms.
• Firewall and Intrusion Detection: Advanced firewalls and real-time threat detection systems are active.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Audits: Our systems undergo regular security testing.

6.2 Organisational Security

• Regular data protection training for staff
• Access to information restricted on a need-to-know basis
• Strict data protection agreements with third parties
• Immediate response plan in the event of a data breach

9bat does not store your information indefinitely. The retention period for information is determined according to the following policy:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for legal and regulatory requirements.
• Financial transaction data: Retained for a specified period in accordance with anti-money laundering regulations.
• Technical logs: Generally retained for up to 90 days, unless a specific investigation requires otherwise.

Once the retention period has ended, information is securely deleted or anonymised.

As a registered user of 9bat, you have the following rights with respect to your personal information:

8.1 Right to Access Information

You can find out at any time what information 9bat holds about you and how it is being used. To obtain this information, please contact our support team.

8.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request that it be corrected. This change can be made directly through your account settings or via the support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to certain ways in which your information is processed. Consent for marketing communications may be withdrawn at any time.

8.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

To exercise these rights, please contact us through the contact details provided below. We will fulfil your request as soon as possible after appropriate verification.

9bat strictly prohibits providing its services to anyone under the age of 21. We do not knowingly collect information from minors.

Age verification is a mandatory step in the registration process. If we find that a user is under 21 years of age, their account will be closed immediately and any collected information will be securely deleted.

A request to parents and guardians: if your child has attempted to access an online gaming platform, please notify our support team immediately.

9bat reserves the right to update or change this privacy policy from time to time. In the event of any changes:

• The new version will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the platform after any changes will be considered as your acceptance of the new policy.
• If you have any objection to a change, please contact us or request that your account be closed.

Contact our support team to obtain a previous version of the privacy policy.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us through the following:

Your privacy is very important to us. 9bat is always committed to respecting and protecting your personal information. Visit the relevant pages to learn more about our responsible gaming policy and terms and conditions.